The Residence Bintan

Pure luxury. We were collected from the ferry into a large bus with water, a cookie, air con and WiFi for the 75 minute ride to The Residence. Very smooth. Room was large with a sea view via a large window with cushioned seating - perfect reading nook. Fridge with water replenished daily. Bed was large and comfy. Housekeeping always came while we were at breakfast - wonderful service. Our room had a private pool which was a must for us - the main pool got very busy with children on the weekends and would not have been enjoyable. Pool depth was 1.2m throughout and a perfect temperature. Breakfast was incredible! Everything from local cuisine to dim sum to freshly assembled soup, eggs, waffles and pancakes as well as croissant etc. lots of juices. Fresh fruit stand where they cut it for you at the time of ordering. Really exceptional. Service was mostly great! I did attend for a farm tour that never happened. Concierge available by WhatsApp which was great for booking the free yoga as well as spa treatments. Restaurants were good, we stayed for 4 nights and didn't have a bad meal. Room service was great, with a full menu for in room dining.

There were enough activities to keep my 5yo occupied for 4 days! Great resort for kids. Pool, little farm with rabbits to play and feed, kids club (quite empty when we were there hence activities not run according to schedule but can just walk in to request to do any of the activities), kids spa (my daughter love it)! Food at Rica Rica was superb for us. Had total of 3 meals there! Every restaurant has kids menu and you can modify them according to what your kids want. Staff are super accommodating when it comes to this aspect. Really appreciate! We went to the small village once for seafood at 89 seafood as that was probably the only restaurant nearby (20min car ride). Food was not bad but nothing fancy. Great staff in the resort overall. Great stay and do see ourselves going back again. Only regret is the new bicycles with a seat at the back only arrived on our last day and we didn't get to use them. The ones available during our stay were double bikes for adults hence we didn't get the change to cycle. Buggy service was prompt and no complaints.

I travelled with 16 months old baby to this place. What I like about it, they literally made my stay the best peaceful stay. They arranged everything I asked for. They arranged a crib with a mosquito net, high chair, potty seat, and bath tub for the baby. They made my life very easy throughout my stay. Coming to baby food, they made everything I asked for. The chef cooked as I asked, and they never said no to anything I requested. They said and did everything with a smiley face—the best baby-friendly I would say. This is my stress free travel I every did with baby. They even shared with me the food menu for baby in advance. We booked this place to celebrate our anniversary - they arranged for a complimentary cake and bed deco in the room. I loved the personal touch they put in making it special for us. Got baby pool, kids play area, farm house with bunnies and peacocks. We loved our stay here and yes definitely will go back again. Only part is got soo many mosquitos but it is fine if you protected yourself and baby with mosquito repellent spray or patches

My stay at The Residence Bintan was exceptional. Every staff member we encountered was professional, friendly, and attentive to our needs. Our hotel room was spacious and comfortable, providing a perfect sanctuary for relaxation. The complimentary activities offered were impressive, including kayaking, stand-up paddling, morning yoga, coffee tasting, and even towel art class. We also booked the fireflies tour, which was amazing as we saw lots of fireflies. The large swimming pool, approximately 30 meters in length, was a highlight, and the cocktails served were simply outstanding. This trip truly felt like a retreat, and I would love to return in the future. I wholeheartedly recommend The Residence Bintan to anyone seeking a memorable getaway!

- Amazing location, apart from all the rest/noise of the island, which creates a very calm relaxing and beautiful vibe - Infinity pool was super nice, very clean, overlooking the ocean and sunsets. Never very crowded for us but we went during weekdays. - Rooms are very spacious and nice touches with their terraces or pools. - Each room have complimentary bikes to move around the resort which is great and gives a cool vibe to it. - Staff were very kind and helpful every time we approached them. - Breakfast buffet was incredible (with both asian and european options). The variety was very big, definitely one of the best (if not the best) breakfast buffer we've seen in an hotel.