The Residence Bintan

The service was absolutely amazing. We felt like we were treated like royalty during our stay. The rooms are really nice and new. There were surprisingly very few mosquitoes, I think I didn’t even get bitten once at the resort, apparently they fog the resort everyday.

Staff were all very friendly. Had the best massage from Detty at the spa and our kids enjoyed the farm tour with Kiki with animal feeding and fresh fruit cutting Also enjoyed the water sports - jet ski, kayaks and banana boat The private BBQ in our villa was excellent - great selection and delicious food. We also enjoyed the dinner at Ricu Ricu Appreciated the late check out as our ferry departure was later in the day

very accommodating and friendly staff and the property is amazing giving a true relaxing vibe! All the staff went beyond their job functions! from the receptionists, shuttle driver, resto and spa members and those assigned in the activities! as in all the staff are really amazing! we felt so safe and at home during our whole stay! i initially indicated that it's our 2nd anniversary and the residence bintan gave us a memorable celebration, when we arrived at the hotel, they have prepared a greeting in our room, with a small cake! not just a slice but a small square cake which is more than what we can take. 😅 not just that! almost every time we went out we were amazed of how the staffs treat every guests! we really feel the exclusive and high end service given by the staffs. they have alot of activities prepared not just for adults but most especially for kids or young at heart! we even told our friend who recommended us to stay at the residence to also try the residence since they have a toddler and they did visited the resort after 2 weeks and also shared the same amazing feedback to us! thank you The Residence Bintan! if given a chance, will definitely go back. ;)

We are still having post holiday withdrawal symptom from this trip! We've stayed for a total of 8 knights and love every single day of it. Staffs - Everyone was exceptionally friendly and helpful. We communicated via WhatsApp and their response has always been so prompt! Appreciate how they've also made a point to remember your names and sometimes even your room number! Appreciate the daily kuehs to the room accompanied by bedtime stories (it is a lovely touch) Thank you for also surprising us with the delicious kueh dar dar to bring home! I love it! Facilities/Activites - Initially we felt 8 nights were too long for a resort holiday but we were so wrong. The facilities here were lovely and self sufficient. We absolutely enjoyed the water and land activities, pool bar and swimming pool. My toddler really enjoyed the kids club (he really loves the staffs there), farm, beach and swimming pool. We truly appreciate the different workshops conducted by the resorts such as towel making, coffee tasting and daily morning yoga (it was really a great way to start the day). Although the location was a little far from jetty it was worth the travel as my family had a blast at The Residence Bintan. We will definitely return!

Villa we stayed at is gorgeous. Bathroom is huge and well-designed and well-equipped. Love it. Gym and yoga room is well maintained- we had a good time using these 2 facilities. Same goes for the spa! Private and comfortable and masseurs are really good and thoughtful. Didn’t get to use the bikes provided for each villa coz ours is always missing and we didn’t want to use our neighbours bikes. It’s a nice idea though. Love the sea sports - went out on the catamaran n kayak. With the jet skis were working.